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Subaru Apple CarPlay Greyed Out: Troubleshooting Tips

by Mike
Published: Last Updated on 12 minutes read
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Apple CarPlay is a great feature that allows drivers to use some of the most useful features of their iPhones directly from their vehicle’s infotainment screen. However, sometimes parts of the screen or the entire screen of Apple CarPlay are greyed out, rendering the application useless. In this article, we will explore some of the most common reasons why Apple CarPlay is greyed out and how to resolve the issue.

While some of the most common reasons why Apple CarPlay is greyed out include issues with the lightning cable or the app not being enabled on the phone, there are other specific issues that we will cover in this article. We will also look at some of the makes and models of vehicles that have specific issues with CarPlay, and what steps you need to take to resolve the problem. So, let’s dive into some troubleshooting tips to help you get your Apple CarPlay up and running again.

Key Takeaways

  • Apple CarPlay can be greyed out for a number of reasons, including issues with the lightning cable or the app not being enabled on the phone.
  • Some makes and models of vehicles have specific issues with CarPlay, and require specific steps to be taken to resolve the problem.
  • By following some simple troubleshooting tips, you can get your Apple CarPlay up and running again in no time.

Why Is Apple CarPlay So Grey?

If you’re an iPhone user, you may have experienced the dreaded greyed-out Apple CarPlay icon on your car’s infotainment screen. But don’t worry, the issue is usually quite simple to fix. Here are two possible solutions:

1. Be Sure to Use an MFI Approved USB Lightning Cable

One of the most common reasons for the greyed-out CarPlay icon is using an aftermarket lightning cable that is not MFI-approved. Apple is very particular about the cables used with their devices, and using a non-MFI-approved cable can cause compatibility issues. Therefore, it’s important to use an MFI-approved lightning cable to ensure a stable connection.

It’s also important to make sure that the cable is plugged into the correct USB port. Most cars have a specific port set aside for data transfer, so make sure you’re using the correct one.

2. Enable CarPlay While Locked

Another reason for the greyed-out CarPlay icon is that CarPlay may not be enabled while the phone is locked. To fix this issue, follow these steps:

  1. Tap “Settings” on your phone.
  2. Tap “General.”
  3. Tap “CarPlay.”
  4. Find your car on the list of connected vehicles.
  5. Swipe “Allow CarPlay While Locked” to the right.

If there are a lot of cars on the list that you’re not using for the app, delete them. This could also resolve your grey-out issue.

In conclusion, if you’re experiencing the greyed-out CarPlay icon, make sure you’re using an MFI-approved lightning cable and that CarPlay is enabled while the phone is locked. If these solutions don’t work, try restarting both your phone and car, deleting and re-pairing your phone, or updating the software on both your phone and car. If the issue still persists, it may be a compatibility issue with your car’s head unit. In that case, contact your dealership for further troubleshooting.

Vehicles That Have Issues With Apple CarPlay being Greyed Out

Some vehicle models have specific issues with Apple CarPlay, resulting in the feature being greyed out. Here are some makes and models that have experienced this problem, along with the solutions to fix it.

Mazda

Mazda Wireless Carplay & Android Auto

Mazda vehicles, such as the CX-5, have USB ports that are specifically for charging and will not work for Apple CarPlay. To use CarPlay, you need to use the data USB port instead. The vehicle’s manual will tell you where this port is located, which, in the case of the CX-5, is the one closest to the gear shift. If you’ve tried this and are still having trouble using CarPlay, try resetting your phone’s CarPlay settings and setting up CarPlay for the Mazda again.

Subaru

To avoid Apple CarPlay greying out in a Subaru, your model’s year should be no earlier than 2017. The Outback did not offer it until 2018, while some other models waited until 2019. Occasionally, a software glitch can cause issues with Subaru Apple CarPlay. In this instance, you will need to reset the vehicle’s infotainment system to its factory settings. Subarus also use a specific USB port for data transfer, so use that one for CarPlay.

Hyundai

Hyundai owners may experience issues with Apple CarPlay if their iPhone is not connected properly to the infotainment screen. To check if your iPhone is connected properly, go to “Device Connections” on the infotainment screen. If your iPhone is listed here, delete it and then reconnect it by choosing “Phone Projection”. If this doesn’t work, try toggling Bluetooth and WiFi off and on, or reboot your phone.

In summary, Mazda, Subaru, and Hyundai owners may experience issues with Apple CarPlay being greyed out. The solutions to these issues include using the correct USB port, resetting the infotainment system, and ensuring proper iPhone connection.

Conclusion

In summary, Apple CarPlay can experience issues from time to time, but in most cases, the problem can be resolved quickly and easily. It’s important to ensure that the lightning cable is plugged into a data USB port and that the cable is not old or damaged. Additionally, we recommend using the latest firmware for CarPlay. Many issues, such as audio problems, black screens, and freezing CarPlay screens, are often related to the cable or some part of the software, so it’s best to start troubleshooting in these areas. By following these simple steps, you can resolve most Apple CarPlay issues and continue enjoying its many benefits.

Frequently Asked Questions

How to Reset Apple CarPlay When It’s Greyed Out in Our Subaru?

If Apple CarPlay is greyed out in your Subaru, resetting it may help. To do so, you can try the following steps:

  1. Disconnect your iPhone from the car’s USB port.
  2. Turn off the car and wait for a few minutes.
  3. Restart your iPhone.
  4. Turn on the car and connect your iPhone to the USB port again.

What Steps Should We Take If Apple CarPlay Is Not Working at All in Our Subaru?

If Apple CarPlay is not working at all in your Subaru, you can try the following steps:

  1. Make sure that your iPhone is compatible with your Subaru’s infotainment system and that it’s running the latest version of iOS.
  2. Check if your iPhone’s Lightning cable is working properly and is not damaged.
  3. Make sure that your iPhone is unlocked when you connect it to the car’s USB port.
  4. Check if your car’s infotainment system is up-to-date and if there are any available software updates.

Is There a Known Fix for the Apple CarPlay Greyed Out Issue in Subaru Vehicles?

There is no one-size-fits-all solution for the Apple CarPlay greyed out issue in Subaru vehicles. However, some users have reported that updating their iPhone’s iOS version or replacing their Lightning cable with an MFI or Apple-certified cable of good quality has helped resolve the issue.

Why Isn’t Apple CarPlay Connecting Wirelessly in Our Subaru Even Though It’s a Supported Feature?

If Apple CarPlay is not connecting wirelessly in your Subaru, you can try the following steps:

  1. Make sure that your iPhone is compatible with your Subaru’s infotainment system and that it supports wireless CarPlay.
  2. Check if your iPhone’s Bluetooth is turned on and is connected to your car’s infotainment system.
  3. Make sure that your car’s infotainment system is up-to-date and if there are any available software updates.

Can the Apple CarPlay Greyed Out Issue Be Related to Recent Subaru Software Updates?

It’s possible that the Apple CarPlay greyed out issue in Subaru vehicles could be related to recent software updates. If you’re experiencing this issue, you can try checking if there are any available software updates for your car’s infotainment system or contacting Subaru customer support for further assistance.

What Are Common Troubleshooting Methods for Apple CarPlay Issues in Subaru Models?

Some common troubleshooting methods for Apple CarPlay issues in Subaru models include:

  1. Restarting your iPhone and/or your car’s infotainment system.
  2. Checking if your iPhone’s Lightning cable is working properly and is not damaged.
  3. Making sure that your iPhone is unlocked when you connect it to the car’s USB port.
  4. Checking if your car’s infotainment system is up-to-date and if there are any available software updates.
  5. Contacting Subaru customer support for further assistance.

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